Returns, Refunds & Complaints | Flowers Bexleyheath
Our Fresh Flowers Guarantee in Bexleyheath
At Flowers Bexleyheath, we’re committed to delivering the freshest blooms to homes and businesses across the area. As your trusted local florist, we pride ourselves on quality and customer satisfaction. We offer a Fresh Flowers Guarantee designed to ensure your flowers arrive vibrant and beautiful — every time.
Policy on Damaged or Unsatisfactory Deliveries
Your satisfaction is our utmost priority. If your flowers arrive damaged or do not meet our high standards for freshness, please notify us as soon as possible following delivery. Our team will work swiftly to resolve the issue and maintain your trust in our service.
For damaged-on-arrival bouquets or arrangements, please contact us within 24 hours of receipt. To help us speed up the process, we may ask for photographs of the flowers and packaging. This allows us to assess what happened, prevent future problems, and promptly resolve your complaint.
Freshness Window & Quality Standards
We guarantee that your Flowers Bexleyheath bouquet will look fresh and beautiful for a minimum of 5 days from delivery, provided the care instructions are followed. Should your flowers wilt or lose their quality sooner, please let us know within this window so we can make it right. We use only premium stems sourced daily to ensure every arrangement represents our commitment to quality.
Refund & Replacement Options
Should your delivery not meet our Fresh Flowers Guarantee, you may be eligible for the following resolutions:
- Replacement: We will re-deliver a fresh arrangement at the next available date, free of charge.
- Refund: If a replacement is not feasible or suited to your preference, we can offer a refund in line with your order value and specific circumstances.
Every case is handled individually, with your satisfaction at the heart of our decision process. Exceptions may apply for special event or seasonal arrangements, but our team will explain all options clearly and fairly.
How to Raise a Complaint
If you wish to raise a complaint about your order or method of service, we encourage you to do so promptly. Our Bexleyheath team listens carefully to every concern and aims to respond within 48 hours during business days. When reaching out, please include your order details and a brief description of the issue to assist our customer care team.
We handle each complaint with impartiality and courtesy, working diligently to find a resolution that leaves you feeling valued and confident in our service. Your feedback helps us maintain our high standards and improve the flower delivery experience for all our customers.
Your Trusted Bexleyheath Florist
Flowers Bexleyheath has built its reputation as a dependable local florist by providing outstanding blooms and customer care. Our experienced florists serve households and businesses throughout Bexleyheath and the surrounding areas, always with a promise of freshness and satisfaction. Thank you for choosing us to deliver special moments — we’re here to help every step of the way.
